Third Shift Customer Service

Job Description

Job Summary

The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time.

Essential Duties and Responsibilities

Greet members, prospective members and guests by providing exceptional customer service

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Maintain the neatness and cleanliness of the club

Monitor for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies/paper products.

Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately.Qualifications/Requirements

Cleaning background preferred

Customer Service background preferred

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent preferred

Must be 18 years of age or olderPhysical Demands

Continual standing and walking during shift

Acknowledgement of members when maintaining the facility

Must be able to occasionally lift up to 50 lbs

Will dilute and clean with chemicals throughout shift

Clean and sanitize equipment, restrooms and surfaces throughout the club

Monitor club and assist members throughout entirety of shift