Inbound Customer Service Representatives

Job Description

Job Title: Telephone Customer Service Representative

Location: Boca Raton, Florida

Job Type: Full-time, In-office

About Us:

Aspire Media is a dynamic and growing company based in beautiful Boca Raton, Florida. We specialize in E-Commerce and Direct-to-consumer, striving to provide top-notch customer service and build lasting relationships with our clients. We are currently seeking a dedicated Telephone Customer Service Representative to join our team and contribute to our continued success.

Job Description:

We are in search of a reliable and motivated Telephone Customer Service Representative to engage with our customers over the phone. The ideal candidate will possess exceptional communication skills, a warm and professional demeanor, and the ability to navigate various computer systems efficiently. Previous experience in customer service and a strong command of the English language are crucial for this role.

Responsibilities:

Handle inbound and outbound customer calls courteously and professionally.

Provide accurate information and assistance to customers regarding our products, services, and inquiries.

Resolve customer complaints or issues promptly and effectively.

Input and update customer information accurately in our database.

Collaborate with team members to ensure customer satisfaction and maintain service standards.

Perform additional administrative tasks as assigned by management.

Requirements:

High school diploma or equivalent.

Previous experience in telephone customer service or a related field.

Proficiency in computer applications and navigating various software systems.

Excellent communication skills, both verbal and written, in English.

Strong problem-solving abilities and a customer-focused mindset.

Ability to thrive in a fast-paced environment and adapt to changes quickly.

Benefits:

Competitive base salary of $17 per hour plus commissions.

Comprehensive health benefits package.

Paid time off and holidays.

Opportunities for professional development and career advancement.

Positive and supportive work environment in sunny Boca Raton.

How to Apply:

If you meet the qualifications and are excited about the opportunity to join our team as a Telephone Customer Service Representative, please submit your resume and a cover letter explaining why you would be a great fit for this position. We look forward to reviewing your application!

Company Description

Aspire Media is a E-commerce and Direct to Consumer marketing company. Unlike most of our competition who outsource parts of the business, we do everything in-house; customer support services, product & fulfillment, charge-back & refund mitigation and most importantly an exceptional proprietary back-end system that allows us to fully monetize all traffic and earn the highest ROI for our clients.