Front Desk Associate/Receptonist

Job Description

Twin Lakes Veterinary Hospital is a family-owned, full service veterinary practice established in the Federal Way community for over 50 years. We are looking to add a skilled receptionist to our team. Our practice just completed a total renovation creating a beautiful, state-of-the-art facility ready to continue providing our loyal community with exceptional care.

As a family-owned practice, every member of our staff is treated like family. We work as a cohesive group to provide the highest standard of care to our patients and their families. Our support staff is the foundation to our busy practice and it starts with our front office team.

Although experience is preferred, all candidates are welcome. Candidates must have a passion for veterinary medicine to be able to provide an outstanding patient/client experience. Excellent communication with clients and staff is essential as well as the ability to prioritize and multi-task. Computer and phone skills are required.

Responsibilities include, but not limited to:

Greet owners as they arrive

Check-in patients for their appointments

Collect and confirm pet and owner information

Use of multi-line phone, text, e-mail system

Schedule, confirm, and cancel appointments

Review charges and process payments

Receive and relay communication with clients verbally and in electronic medical records

Other administrative duties, as assigned

Qualifications

Excellent customer service skills

Effective communication with clients and coworkers

Proficient in prioritizing and multi-tasking in busy environment

Excellent computer and phone skills

Experience with Microsoft Office, electronic medical record software, and other technology

Reliable transportation

Benefits

Health Insurance (medical, dental)

Paid Time Off

Employee Discount

401(k) with Match

Employee Assistance Programs

Beginning compensation depends on experience

Schedule

Full-time: 36-40/hr work week

Monday-Friday with possibility of Saturdays in the future

Day-time hours only