Call Center Associate

Job Description

We are seeking a Call Center Associate to join our team! You will be responsible for responding to tenant inquiries and concerns.

Responsibilities:

Answer inbound calls courteously and professionally

Provide information on proper procedures in response to inquiries

Troubleshoot and resolve complaints

Document and update records based on communication with tenants

Develop and maintain a knowledge base of the required procedures

Qualifications:

Previous Call Center experience

Customer Service orientation

Ability to Prioritize and multitask

Strong verbal and written communication

Good computer skills

Company Description

We are a property management company with approximately 95+ apartment communities throughout New Jersey.