Customer Service Representative in Manufacturing

Job Description

Call Center / Customer Service / Data Entry

Customer Service Representative in Manufacturing

Up to $24.00 per hour to start plus great company-sponsored benefits

As Customer Service Rep, your job duties and responsibilities will include:

Joining a manufacturer of lighting solutions for home and commercial environments

Receiving complete training

Communicating with customers by phone and email

Providing information on product details, pricing, availability and lead times

Answering questions and addressing inquiries

Making product suggestions as appropriate

Creating price quotes

Taking, entering and processing orders

Making updates to customer account information in the CRM

Arranging and tracking shipments

Monitoring open orders

Troubleshooting issues and complaints as they arise

Escalating complex issues as necessary

Performing other duties as assigned

An ideal candidate profile will include:

At least 1 year of Call Center experience

Related experience from a manufacturer and/or distributor of products

With:

An Associate's or Bachelor's Degree

CRM experience (ANY TYPE)

Experience with CALL METRICS

Proficiency with Microsoft Word and Excel

Accurate Data Entry skills

Pluses:

+++ Experience in a high-volume call center

+++ Salesforce experience

+++ SAP experience

Houston, TX

JG ID #24-1114 - Houston, TX 77095 – Sharon Murphy, Lead RecruiterCompany Description

Each year JobGiraffe helps thousands of job seekers to find direct hire, temp-to-hire and contract positions throughout Chicago and the Suburbs.

Whether our clients are hiring for a specific position or staffing an entire department, JobGiraffe connects the very best job seekers with the companies who need them.

All fees and associated placement costs are paid for by the clients of JobGiraffe. There is never any cost or fee to our candidates and no contracts or obligations are required.