Junior Helpdesk Support Technician

Job Description

Job Description

At Le Vian, we value our associates’ creativity and individuality. We believe in the idea that through innovation and dedication to quality we can achieve continuous growth and improvement. Le Vian is an established international organization, dedicated to providing our associates with a dynamic and challenging environment in which to develop personally and professionally.

We’re looking for an experienced, detail-oriented Junior Helpdesk Support Technician to join our team! In this position you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will be responsible for answering queries and addressing system and user issues in a timely and professional manner. All eligible candidates must be willing and able to work additional hours as needed to ensure responsibilities are met.

Essential Job Responsibilities

Working under supervision, perform first-level diagnosis and troubleshooting support related to enterprise hardware and software in accordance with established procedures.

Utilize enterprise Help Desk ticketing system to document incidents, remedies, conversations to create a log that can be referenced by other technicians, stakeholders and for training purposes.

Installation of enterprise hardware and software, telephony equipment, peripherals, mobile devices, and all other approved equipment.

Participate in Disaster Recovery planning, testing exercises and DR plan execution.

Responsible for handling and processing new employees, transfers and terminations via Active Directory and all pertinent third-party applications in accordance with HR policies and guidelines.

Basic Network Troubleshooting (DNS, TCP/IP, etc.)

Responsible for utilizing enterprise disk imaging tools for disk cloning purposes & the maintenance of an effective disk imaging library.

Install all Microsoft and third-party software patches in accordance with department policies and procedures.

Responsible for performing other duties as assigned by the team leader or direct supervisor.

Minimum Qualifications

Experience in a corporate environment with IT support is preferred

Information Technology or related degree preferred OR similar experience (1-3 years IT support) preferred

Proven experience with MS Windows 7 through 10 and MS Office 2013 through 2019.

Experience managing Office 365 a plus

Some experience with Windows Server 2012 through 2019 and VM-Ware virtualization technology preferred

Highly collaborative, self-motivated, seeks new knowledge and strives to innovate where possible

Some weekend / night work may be required for maintenance, migrations, and installations

Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

Ability to multitask and adapt to changes quickly

Strong communication and collaboration skills

Excellent problem-solving skills

Job Type: Full-time