Commercial Insurance Customer Service Representative

Job Description

Commercial Insurance Customer Service Representative/Account Manager to handle a book of existing clients as well as assisting in selling products to new clients; Assists producers in identifying exposures to loss and recommend appropriate coverage to new and existing customers;

Responding to customer inquiries, analyzing complaints and recommending solutions; Communicate changes or adjustments in policies to clients; Prepares applications and submit to carriers for quotes on new and renewal business;

Orders and issues binders, certificates, endorsements and other related items and verifies their accuracy before forwarding to clients and/or producer;

Assists clients in submitting first reports of claims and follows up on claims status as needed