PMO Support Analyst

Vacancy Name

PMO Support Analyst

Location City

Bangalore

Description

SmartStream, a global software and managed services provider to the world’s top banks, asset managers, custodians and broker dealers, has an excellent opportunity for a Project Management Office (PMO) Support Analyst/Financial Force - Professional Services Automation (PSA) Administrator. The role entails assisting the PMO group streamline and enhance their project reporting and governance procedures. Focus will naturally encompass: process improvement; quality control; providing management information to senior management; supporting senior management with resource management, budgeting and forecasts. This is an excellent role for an autonomous individual in which to develop their career in a fast-paced environment.

Job Responsibilities

• Help organise PMO processes, templates, tools and best practices knowledge base

• Maintain documentation and provide support to project managers and consultants

• Manage/Customise dashboards, reports, forms, layouts in Financial Force PSA application and general administration of the application

• Work with end users to provide best practice and tips

• Enforce adherence to defined processes

• Provide training for internal resources to ensure proper use of the system

• Streamline processes to simplify day to day activities

• Assist in project retrospectives analysis to enhance project management practice

• Support Finance Department and CFO by extracting relevant information from PSA

• Help to prepare project dashboard reporting for leadership on KPIs like budget vs actuals, milestones etc.

Key Skills

• Ability to analyse problems and propose suitable solutions

• Excellent verbal and written communication skills

• Microsoft Excel proficiency to enhance reporting

• Resource management and forecasting

• Ability to work independently with stakeholders located in global locations

• Ability to highlight issues and propose sensible remediation

• Ability to build consensus around adoption of change

• Experience with using Tableau or similar business intelligence/analytics software

• Experience in managing a centralised RAID

Desirable Skills

Experience in supporting a team of 15 project managers with multiple, active projects

• Fluency in additional European languages as well as in English

• Experience in using Financial Force - Professional Services Automation (PSA)

• Experience in supporting a team of 15 project managers with multiple, active projects

• Fluency in additional European languages as well as in English

• Experience in using Financial Force - Professional Services Automation (PSA)

• Experience in using other Project Management tools such as HPPM, Microsoft Project

Qualifications

• 4-5 years in project management support function

• 1-2 years of Salesforce or Financial Force Professional Services Automation administration (PSA)

• PRINCE2 or equivalent certification

Experience

Employment Type

Permanent

Equality Statement

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.