Japanese Bilingual CSR

The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.

Roles and Responsibilities:

Provide assistance to customers and solve their cases

Analyze customer issues and provide solutions according to the account procedures and guidelines

Provide customer care when necessary

Keep updated knowledge of the account’s policies and products

Maintain adequate proficiency in products and platforms supported

Read and ensure understanding of new or actualized policies, procedures, and products.

Communicate with the supervisor, team members and other teams regarding problems, solutions, and trends

Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited)

To perform any other tasks, duties, or services requested by his/her immediate superior

Qualification:

Candidate must possess at least a Vocational Diploma in any field

Must be fluent in both verbal and written Japanese (Hiragana, Katakana, especially Kanji)

English proficiency: Intermediate

Preferably with experience supporting a Bilingual Queue (Japanese and English)

Must be willing to work on shifting schedule

Must be amenable to work in Makati City, Philippines

Foreign nationals must have either 13A, Tourist Visa, or Special Resident Retiree's Visa

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

No experience required for this role

Work visa can be provided for this role

Expected salary: 80,000 - 88,000 per month

Full time