General Manager

Job Description

Benefits/Perks

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Job Summary

We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The Operations Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities:

Oversee the work of all employees and set clear objectives

Hire qualified personnel according to standards set forth by the company

Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency

Manage budgets and expenses, analyze and report on financial information

Develop and implement a strong marketing strategy to promote the hotels services

Communicate with customers when appropriate

Resolve issues that arise with maintenance, equipment, and renovations

Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies

Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Maintain hotel at a high quality level with the brand and passing QA scores

Qualifications:

Proven experience as a Hotel Manager is preferred

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Well-versed in hotel management best practices and relevant laws/guidelines

Ability to resolve issues with a customer-focused orientation

An outgoing personality

Excellent communication skills

Strong organizational and time-management skills

Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred