General Manager

Job Description

Job Summary

The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.

The function of the General Manager (GM) position is to manage and control the day to day operations of the club according to set policies and procedures and business practices. The position reports directly to the executive in charge of club operations and / or the Regional Manager. All front desk, customer service, maintenance and fitness training personnel assigned to the respective club report directly to the General Manager.

Essential Duties and Responsibilities

People

Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.

Provide support to the staff so they can achieve growth in while also providing them the opportunity to develop their skills.

Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.

Promote a superior customer experience within the club

Complete annual Management appraisals.

Actively promote the Planet Fitness brand within local communities.

Performance

To grow the business in regards to sales profit, and to motivate staff to achieve this same goal.

Ensure accurate and timely daily deposits.

Ensure and monitor compliance with all policies, procedures and standards.

Monitor performance and effectiveness of staff to meet or exceed revenue goals.

Operations

Monitor inventory in the club, ensuring there are adequate supplies.

Monitor and oversee employee payroll and scheduling ensuring the club is always adequately staffed at all times. Responsible for Brand Excellence Review coordination and on-going preparation.

Responsible for completing monthly self-inspections.

Ensure the facility is clean and well maintained at all times.

Ensure all equipment is clean and in excellent working condition.

Ensure the accuracy of club documentation.

General

To undertake all mandatory training as required by PFMW and participate in appropriate in-service training when required.

Maintain strict confidentiality of all information acquired at all times.

Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management and continued support.

Responsible for being up to date with current company policies and procedures and adhere to them.

To undertake any additionally duties or assignments within the overall scope of this position

Minimum Skills

Ability to manage multiple responsibilities

Solid work ethic with strong decision-making skills

Self-starter who takes initiative with minimal direction and supervision

Comfortable working a flexible rotating schedule

Basic computer, math, and communication skills required

Superior customer service skills, preferably in the fitness industry

Solid supervisory, diplomacy and listening skills

Basic computer proficiency

Strong problem resolution skills.

Hard working, goal oriented, enthusiastic and energetic

Minimum Qualifications

Two years Supervisor or Manager experience in a high-volume atmosphere or two years Planet Fitness experience preferred.

Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)

Must be CPR/AED certified

Ability to travel to other clubs as needed

Compensation Type: Salary plus bonuses

FLSA Status: Exempt

Job Type: Full-time

Shift:

10 hour shift

Education:

Bachelor's (Preferred)

Experience:

Customer service: 5 years (Preferred)

Retail Store Managers: 4 years (Preferred)

Work Location: In person