Customer Service Representative

Job Description

Red Barn Service LLC in Abbotsford, WI is looking to hire a Customer Service Representative to perform varied tasks as part of our team. Are you someone who enjoys meeting new people and helping them?

Do you want to expand your skill set and build a successful career?

Would you like to join an established company that will appreciate and support you?

If so, please read on!

ABOUT RED BARN SERVICE LLC

Red Barn Service LLC is a 2nd generation service company that offers electrical, heating, and cooling services to the city of Abbotsford and surrounding areas. We provide 100% customer satisfaction and affordability for all budgets and needs.

We are a growing company where our clients have not been let down from our core principles, and the largest reason is our employees. The employees of Red Barn Service LLC are not treated as tallies on a sheet, but rather hold significant value for our team. Every employee benefits our company, and we like to return the appreciation with various perks. We are a company that supports one another, and our next valuable growth can be you!

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customers call, collect relevant information and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas.

Attend trainings to maintain up-to-date skills and knowledge.

Qualifications

Previous experience as a Customer Service Representative or in a similar role is preferred.

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Valid driver's license and a good driving record

Ability to pass a drug screen and a background check upon hire.

WORK SCHEDULE FOR A Customer Service Representative

This position is Full-time.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you have the right customer service and personal skills for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!