Controls Service Specialist

Overview:

Service Specialists are primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects.

Responsibilities:

Service and Support

Perform regular inspections, maintenance, and software updates of control systems

Identify and address system malfunctions or inefficiencies promptly

Implement system upgrades and enhancements to improve efficiency and performance

Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems

Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends

Respond to incidents, outages, and service disruptions promptly

Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage

Act as a point of contact for escalated issues and complex customer inquiries

Collaborate with technical teams to resolve critical incidents quickly and efficiently

Develop incident response protocols and ensure they are followed

Instrumentation & Electrical Design

Create instrument lists by examining P&ID drawings

Compile submittal and procurement documentation for controls and instrument hardware

Provide technical support for panel fabrication technicians

Inspect completed control enclosures

System Design and Configuration

Participate in customer design review meetings

Assemble development system using project hardware and computers

Configure user interface and HMI screens

Configure DDC, PLC and/or DCS control algorithms

Draft system documentation from templates

Assist is customer demonstrations and acceptance testing

Configure networks to interface with equipment.

Onsite System Startup

Works in a supervised role and/or with a team at a customer site

Install project software and configuration onto site systems

Participate in point-to-point loop checks

Perform instrumentation and software calibration and tuning

Participate in functional tests of all systems

Troubleshoot installation discrepancies

Program field modifications as required

Assist with developing commissioning test plans and documentation updates/redlines

Assist with developing training documentation/presentation on operations and maintenance of system

Working Conditions

Requires on-call rotation to address critical system issues outside regular working hours.

During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.

The role requires travel to different facilities for installation, maintenance, or troubleshooting.

May include working in shifts, including nights, weekends, and holidays.

Qualifications:

Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.

Associate’s Degree in approved mechanical or electrical program, or proper background as determined by interview

Technical Experience (One or more of the following technologies)

Controls Experience: Tridium: Niagara N4

Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers

Johnson Controls: Facility Explorer or Metasys controllers

Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight

Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS

Other useful technologies include: Scripting languages (VBA, Python, etc.)

Knowledge of Kepware OPC server, ThinManager, VMware is preferred.

HVAC Experience Preferred:

Basic understanding of HVAC systems in large building automation systems.

Understanding of sequence of operations and P&IDs for HVAC and plant utilities.

Experience with functional testing, including the ability to create, maintain, and execute test plans.

Experience with specifying instrumentation and control valves for HVAC systems

Permanent