Front Office Coordinator

Overview:

Who we are

Our award-winning Bariatric Practice is based on providing exemplary customer service, while assisting patients to achieve their weight loss goals. With the support of our employees and our team of skilled bariatric surgeons, we use innovative systems to successfully get our patients on the path to improved health. We serve patients in New York, New Jersey and Connecticut.

How you’ll serve our patients

Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie as medical staff, administrative, facilities or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced growing practice that is always looking for new talent and great employees to enhance our team.

You will serve patients daily in a multitude of ways:

What is in it for you

Free Medical Insurance, Dental & Vision Insurance, 401k & 4% Match, Employer Paid Life and AD&D insurance, Paid Time Off and Sick Time, 7 Holidays, Career Growth & Development

Compensation for this position ranges between $22 - $24 per hour deoending on experience

Responsibilities:

Serves as telephone operator for facility; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party

Receives and distributes all mail and special deliveries

Greets patients and provides necessary paperwork for completion

Notifies appropriate nursing staff that patient is present after patient has completed paperwork

Keeps track of patient’s family, patient’s driver, etc.

Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality

Prints out all labels, forms, etc., for patient charts and assembles charts before appointment

Calls appropriate agencies for assistance in case of emergency

Performs other miscellaneous office/clerical duties as needed

Stamps the back of each check with deposit stamp at time of receipt

Makes copies of all checks with EOBs received in mail, credit card slips, and cash received from patients

Separates EOBs from checks and attaches original EOB to copy

Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients

Verifies credit cards if used and issues appropriate duplicate receipts

Posts all checks, credit card slips, and cash received to payments-received log, showing type of payment separately

If there are separate billing accounts (i.e., facility, anesthesia, physicians), sorts and posts each to separate payments-received log

Balances log to cash/checks/credit card payments

Completes deposit log for patient and insurance paymentsCompletes separate deposit log for other types of payments (e.g., refund of overpayment from accounts payable, etc.)

If there are separate billing accounts (i.e., facility, anesthesia, physicians), sorts and posts each to separate deposit logs

Balances deposit log to payments-received log less credit card payments

Gives balanced payments-received log, deposit log, and originals and copies of all cash, credit card slips, and checks received to business office manager

Qualifications:

High school diploma or equivalent

Ability to promote favorable facility image with physicians, patients, insurance companies, and general public

Previous experience in healthcare administration or other related fields

Strong organizational skills

Insurance verification experience

Ability to thrive in a fast-paced environment

Strong computer skills

Permanent