Program Performance Analyst

Description:

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Overview:

Program Performance Analyst Description & Duties:

The Program Performance Analyst plays an essential role in monitoring, tracking, and administering reviews on all Foundation Finance dealers. This role is responsible for carefully reviewing extensive confidential internal and external documentation with the mindset of identifying fraudulent or concerning activities which may impact the company.

Duties may include, but are not limited to:

Responsibilities:

Document the review of dealer files and supporting documents to prevent fraudulent activity on dealer levels.

Coordinate and participate in reviewing and analyzing dealers for reactivation.

Conduct reviews on selected dealer accounts for possible termination, additional or removal of stipulations, or addition of and/or removal from special handling programs.

Presents complex overviews and recommendations of special internal programs for existing dealers to department managers.

Update internal platforms and reports to effectively communicate with all teams regarding account updates, ensuring all systems are accurately updated per company policy and procedure.

Assist with reviewing quarterly audits on internal special program dealer accounts as directed.

Assist with reviewing, analyzing, and recommending to management approval/denial of dealers for removal or addition onto dealer special programming including Pre/Full VAP, P+, and Stage Funding programs.

Aid in organizing documents, contacting dealers and customers for escalated dispute resolution activities.

Handles escalated dealer issues. Coordinates with all relevant teams to ensure total communication cross departmentally.

Correspond via email and phone with dealers regarding phone verifications, dealer files, and supporting documents.

Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

The Ideal Candidate:

Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.

Qualifications:

Minimum Qualifications:

Associates degree in business, finance, communication or similar field and 1 year of experience in comparable field or 3 years of experience in a comparable field.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Strong typing skills.

Strong attention to detail

Pay Range:

USD $23.50 - USD $27.00 /Hr.

Working Conditions:

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI

Permanent