Service Dispatcher

Overview:

OUR VISION. The HIGHEST PERFORMING NATIONAL CONTRACTOR OF EXCELLENCE, delivering on our Cornerstone of Reliable Resources, Outcomes, and Insights; dedicated to innovation, quality, and our genuine care for people.

OUR VALUES . Integrity. Customer Service. Safety. Sales Growth. Teamwork. Return on Investment. Performance. Personnel Development.

OUR PROMISE. GAYLOR ELECTRIC is committed to the safety, well-being & future of its employees.

Responsibilities:

SCOPE OF WORK:

Plays a vital part in organization/department success. Participates in administrative directed tasks associated with Service Department and all its activities. Due to sensitivity of department work, assignments and work in progress, the highest commitment to confidentiality is required. Position reports to Service Manager.

RESPONSIBILITIES:

Fields incoming service calls from clients and identifies urgency of work. Accurately generates service work orders and schedules/dispatches service personnel based on client needs. Responsible for the correct routing/re-routing of service department documentation, billings, and client correspondence/contract administration. High degree of organizational and customer service skills required. Also carries out special projects as assigned.

Qualifications:

WHAT YOU OFFER

EDUCATION: High school graduate, holder of G.E.D., or equivalent studies/experience.

EXPERIENCE: Strong administrative, organization, computer and customer service/communication skills.

GAYLOR ELECTRIC, INC. is an equal opportunity employer including disability and vets.

Permanent