Hotel & Event Sales Intern

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.:

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Here’s what we have to offer you:

A professional mentor.

Hands-on experience in hotel and event operations within the property.

Lasting relationships with guests, team members, leadership team, and executives.

You will work together as a team to present revenue generating ideas to the management and executive team.

WE LOVE OUR WORK.:

Summary: Hollywood Casino St. Louis interns get to experience working for the best casino/hotel operator in the St. Louis area. Our internship program is tailored toward your success. We provide mentors on all levels of leadership including upper-level management and our executive team! At Hollywood Casino St. Louis, we take fun seriously, and you will work hard, but you’ll have a lot of fun doing it. Throughout the summer you will get to participate in exciting employee events.

Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

Responsible for supporting compliance to departmental budgets.

Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

Ensures team provides high level of quality service standards.

Compliant with all regulatory requirements within area of responsibility.

Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.

Supports Front Desk team members with tasks as needed.

Adheres to operational goals.

Works toward operational goals and monitors achievement of performance objectives.

Protects and preserves assets of the company.

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.:

Applicant must be at least 21 years of age.

Previous experience in Hotel operations desired, but not required.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Must be proficient in Microsoft Outlook programs.

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

STAY IN THE GAME. FOLLOW US.:

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY:

$18.00 per hour

Permanent