Night Utility

Overview:

AN INSPIRING CAREER AWAITS YOU!The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Pet Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:

JOB SUMMARYThe overall objective and purpose of the Night Utility position are to provide overnight security, housekeeping, and maintenance, and guest service support from 11:00 p.m. – 7:00 a.m. The incumbent is responsible for conducting routine safety and security inspections and accurately completing checklists, responding to guest requests, and performing maintenance and housekeeping tasks. They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company.

CORE RESPONSIBILITIESPrimary responsibilities and tasks include, but are not limited to the following:

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

Routinely walk the interior and exterior of the building and accurately complete a daily checklist

Direct and coordinate emergency response efforts as required

Respond promptly to questions, concerns, and requests. The follow-up to ensure the guest is satisfied

Use software program to communicate any deficiencies in the hotel

Log guest requests and concerns according to the standard operating procedure. Provide timely communication with departments.

Assist with arrivals and departures, including bell/valet service

Perform housekeeping tasks including but not limited to cleaning public restrooms as needed and replacing products such as toilet paper, lotions and paper towels, dust, vacuum, and mop public areas, maintain cleanliness, appearance, and ambiance of public areas to include but not limited to furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.

Empty trash containers and pick up debris

Perform maintenance tasks too including but not limited to staining woodwork, painting, buffing floors, and plumbing

Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette

Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications

Work proficiently in order to meet daily requirements

Solve problems proficiently

Secure lost items according to the specifications outlined in the standard operating procedure

Maintain a neat and organized work area

Maintain the integrity of Company proprietary information and protect Company assets

Maintain complete knowledge in the use of Empower and access according to specifications

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean, and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions

Welcome and acknowledge guests with disabilities

Develop and maintain a positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications:

KNOWLEDGE, SKILLS, AND ABILITIES To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

Ability to perform all task related to overnight utility and proficiently use job-related software

Ability to remain calm in various situations and use sound judgment

Possess a guest service demeanor and outgoing personality with the ability to relate to diverse internal and external guests

Ability to read and interpret documents such as safety rules and procedural manuals

Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONSHigh school diploma or General Education Degree- required

Minimum of 1-year experience in housekeeping or maintenance - required

Ability to communicate in the English language – required

Certified in CPR - required

WORK ENVIRONMENT The work environment/conditions described herein are representative of those that an incumbent may experience.

Must be comfortable working in a shared space, with constant noise, without the use of a private office

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDSThe physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

While performing the duties of this job, the incumbent is regularly required to sit, stand, stoop, bend, reach and crouch for up to 8 hours on a daily basis.

Push, pull, and lift up to 40lbs

Reach with hands and arms, use fingers to handle or feel

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Permanent