Houseperson

Overview:

AN INSPIRING CAREER AWAITS YOU! The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Short & Long-Term Disability Insurance

Pet Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Responsibilities:

JOB SUMMARYThe overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

CORE RESPONSIBILITIESGreet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature

Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control

Bring all dirty linen from guest rooms to the laundry area to be washed

Transfer clean linen from laundry room to the guest rooms

Remove trash from guest rooms and dispose according to specifications

Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied

Work efficiently in order to meet daily requirements

Solve problems proficiently

Secure lost items according to the specifications

Maintain a neat and organized work area

Maintain the integrity of Company proprietary information and protect Company assets

Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications

Maintain complete knowledge and comply with company policies and procedures

Maintain neat, clean and professional appearance according to standards

Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions

Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.

Develop and maintain positive working relationship and support the team to achieve our goals

Attend required training and meetings

All other duties as assigned, planned or un-planned

Qualifications:

KNOWLEDGE, SKILLS AND ABILITIES Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment

Ability to remain calm in various situations, use sound judgement and effectively solve problems

Ability to read and interpret documents such as safety rules and procedural manuals

Strong written, verbal, and interpersonal skills

Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONSHigh school diploma, General Education Degree or related training equivalent- required

Minimum of 6 months of relevant work experience in similar scope and title – required

Ability to communicate in the English language – preferred

SUPERVISORY RESPONSIBILITIESNone

WORK ENVIRONMENTMust be comfortable working in a shared space, with constant noise, without the use of a private office.

Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.

Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDSWhile performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.

Push, pull, and lift up to 50 lbs.

While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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