Systems Engineer

Overview:

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities:

Provides operational support in addition to evaluation and implementation services for new products, technologies and solutions to address corporate business requirements.

Works beyond the routine utilizing specialized knowledge and analysis of multiple variables.

Has a comprehensive understanding and skillsets for supported platforms/products and environments.

Effort and activities are divided between maintenance and support of existing environments, and implementation tasks.

Project assignments can be large in scope but are typically of medium complexity.

Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD

Perform daily production support activities

Participate in team on-call rotations.

Perform patching and application deployments across all environments

Participate in projects associated with the enhancement, upgrade/patching, or implementation of new or existing technology solutions.

Participate in support efforts between Enterprise IT Endpoint Operations and other CommonSpirit support teams.

Conduct performance tuning and troubleshooting

Initiate change management requests and adhere to the CommonSpirit IT Change Management process.

Perform source code/versioning management function adhering to technical management guidelines

Provide ownership of technical issues within the IT Endpoint Operations Team

Assist with the design and implementation of a comprehensive monitoring and alerting process across all IT Endpoint Operations platforms

Assist with strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)

Build new test and production environments on existing or new hardware as required.

Identify automation opportunities and implement scripted solutions.

Identify technical innovation and process improvement opportunities.

Assist with the implementation of a comprehensive and ongoing release management and planning effort.

Utilize standard tools and methodology to develop system and support performance metrics.

Perform technical mentoring and cross training with other team members.

Demonstrate a basic knowledge & expertise with CommonSpirit business processes and routines.

Remote position.

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.

Qualifications:

BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.

4-7 years of professional experience in an IT technical or infrastructure field is required.

3+ years’ experience with software packaging and deployment tools is required

3 + years’ experience working in a large complex networking environment is required

3+ years' experience managing Citrix infrastructure, including Citrix Virtual Apps and Desktops

2+ years' experience deploying Citrix updates, patches, and upgrades.

2+ years' experience configuring and managing PVS images for servers and VDI - Knowledge of Citrix policies, profiles, and configurations.

Participates in capacity planning and performance tuning activities.

2+ years' experience creating and maintaining technical documentation for Citrix infrastructure components and procedures

Ability to mentor and train junior team members

#LI-CSH

Permanent