Bellperson (Full Time/Seasonal) Starting April

Location:

Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.

Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.

Job Description:

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities:

Use friendly and appropriate expressions when engaging guests

Be fully acquainted with the different points of interest

Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests

Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms

Ensure that the public areas, bell closet are maintained, clean and tidy

Follow-up with guest complaints to ensure that any problems are resolved

Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

Utilize bell carts effectively and with caution

Ensure the floor is covered 100% of the time, including the Front Desk

Direct guests to the Front Desk or meeting rooms

Call taxis and/or shuttle for guests as needed

Assist, retrieve and load luggage for guests

Notify the Front Desk and Guest Services of VIP arrivals whenever possible

Engage in conversation with as many guests as possible

Attend all designated staff meetings and training sessions

Complete all tasks assigned by manager

Aid guests in locating other areas of the hotel (walk them to destination if possible)

Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Drive house car to assist guest with transportation when needed.

Qualifications:

Excellent customer service skills

Must have strong communication, presentation, training and organizational skills

Maintain a professional business appearance, attitude and performance

Must be able to work a flexible schedule including weekends and holidays

Candidates must be able to speak fluent English

Must have a valid Georgia Driver's License

Must be 21 years of age and older.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

Permanent