QA Analyst
Description:
About DMI:
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity:
DMI is seeking a Quality Assurance Analyst
Duties and Responsibilities:
Provide overall quality control of DMI’s scanning team to ensure health records are scanned properly and quality standards are compliant with customer’s specifications
Provide corrective actions for process improvement as needed to the scanning team
Compile and maintain evidence of Quality Assurance Review results, identifying areas for improvement, and sharing best practices
Train team as necessary to ensure quality standards are being met
Plan, perform and oversee inspection of scanned medical records
Ensure scanning team is treating PII with proper security protocols
Report on results of quality activities
Coordinate with customer’s leadership DMI’s quality assurance results and areas for improvement as needed
Assist the Scanning Supervisor as needed
Qualifications:
Education and Years of Experience:
2+ years of previous QA experience preferred
Candidates with previous experience on document scanning projects strongly preferred
Previous EHR experience preferred
Strong customer service skills required
Superb computer competence, including experience with databases and Microsoft Office
Knowledge of QA terms, tools, and methodologies
Required and Desired Skills/Certifications:
Additional Requirements:
Min Citizenship Status Required:
Physical Requirements: No Physical requirement needed for this position.
Location: Baltimore, MD
Permanent