Front Office Receptionist

Job Description

We are a fast-paced, medical spa in the Downtown Vancouver, WA. We are seeking a personable, organized, multi-tasker to answer telephones, schedule appointments, client coordinator, and manage distribution of products. The ideal candidate has aesthetics/retail experience, great communication & computer skills, but most important, amazing customer service skills! If this description is you, please apply!

The Front Desk / Client Coordinator is responsible for providing excellent patient care to all the guest, ensuring their schedules are accurate, responding to patients questions and queries. The Front Desk / Client Coordinator is also responsible for ensuring a clean and organized work space, delivering excellent communication and administration services.

Job Description:

Responsible for checking in and out our patients

Responsible for updating patient information

Serves patients by greeting, welcoming, and directing them appropriately. Notifies back office of patients arrival.

Maintains security and telecommunications system by answering or referring inquiries.

Collect postal mail and direct it to the appropriate staff member

Responsible for cashing out customers that have purchased products and / or services.

Responsible for keeping the front desk clean and presentable

Assist in set up, break down and organizing company events

Ensure that patient information is up to date and in the system

Maintain world class customer service at the Concierge area, making sure the area is inviting, and has promotional materials available to clients.

Provide any support to all managers and staff.

Promote monthly promotions

Date entry of patient information

Manage patient details including all transactions

Provide quick and friendly answers to patients questions and complaints

Communicate with team members through company team communication source

Other duties as assigned by office manager

Company Description

Plastic surgery and med spa clinic, please include a recent photo and cover letter. COVID vaccination required