Service Desk Analyst

Job Description

High School Diploma Required

Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

Solid technical knowledge, troubleshooting skills and support experience with the following:

Zoom

Microsoft Windows platform (Windows 7, 10)

Networking, LAN, WAN, corporate enterprise domain infrastructure environment

Windows desktop and server operating system

Microsoft Active Directory

Microsoft Outlook

Good understanding of the Microsoft Office products such as Word, Excel, and Power Point.

Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.

Ability to perform Mobile OS (iOS/Android) application troubleshooting.

Team player mentality, collaborative, self-learner and self-motivated.

Good understanding of English and good communication skills is a must.

Strong customer service skills and focus on ownership throughout the resolution process.

Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.

For our Asia language support team, hours of operation would match with region of support based on language spoken.

Preferred Skills:

The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.

Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.Company Description

SGA started in 1981 as a Wall Street / Financial Industry focused IT Resource Solutions company. Throughout growth and expansion into more vertical industries across North America, we’ve built internal teams and processes to best match the needs of each client and each vertical. Read on for insight on the Industries We Serve and the Core Competencies currently supported.