UX Researcher

Company:

TEKsystems

Location:

Raleigh, NC

Posted:

April 27, 2024

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Description:

Job Description

User Research Strategist

Seeking a highly motivated user researcher who is passionate about understanding customers’ needs, behaviors, and attitudes to inform digital strategy and product development decisions. The ideal candidate will have a strong understanding of qualitative and quantitative research methodologies and several years of experience structuring and conducting user research studies.

Responsibilities

• Translate unanswered questions and unexplored opportunities into well-defined research problems matched with suitable methodologies

• Draft research plans, protocols, and screeners and recruit and schedule research participants

• Conduct research using a variety of research methodologies, including field observations, user interviews, focus groups, card sorting, etc.

• Synthesize qualitative and quantitative data to uncover actionable insights and strategic opportunities for innovation

• Translate insights into compelling stories and artifacts that grow customer understanding and build empathy

• Communicate research findings and recommendations to stakeholders and leadership in a clear, concise, and compelling manner

• Partner with design and development to embed the voice of the customer into the product experience

• Facilitate workshops with multidisciplinary teams and users to build empathy, inspire ideation, and prioritize solutions

Qualifications

• BS, MS, or PhD in Human-Computer Interaction, Psychology, or related field

• 3+ years hands-on experience planning and conducting user research

• In-depth understanding of qualitative and quantitative research methodologies

• Examples of projects where research insights led to informed decisions

• Excellent written and verbal communication skills

• Self-motivated, detail-oriented, and able to manage multiple projects