Customer Care Specialist

Job Description

Customer Care Representatives at Inver Grove Ford are paid an hourly wage plus bonuses with no cap, allowing the right person to earn more for their success. If you have excellent interpersonal skills, phone skills and are looking for a great full-time opportunity, then you are who we are looking for! Also, this is a great way to start in a dealership. There are plenty of opportunities for advancement!

At Saxon Auto Group we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Saxon Auto Group is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. Are you looking for a new opportunity and chance to grow your career? We provide a great learning environment for Customer Care Specialist with continuing education and hands-on training.

Pay: $45,000-$55,000; depending on job performance income could be higher

Schedule: The employee would work 40 hours a week. This person would work one night a week and one weekend per month.

Pay & Benefits:

Hourly pay + bonuses

Paid holidays and paid time off

40 hours per week

Dental, Medical and 401K available

Flexible work schedule

Ongoing training in person & online

Job Description:

Answer all incoming phone calls for the dealership.

Schedule service appointments for customers.

Answer all incoming Internet leads to set up appointments to meet with our sales staff.

Follow up on sold sales customers.

Follow up on customers that came in to the dealership but did not buy.

Some Daily Tasks Include:

Effectively answer inbound calls, emails, texts and Internet chats.

Assist customers with setting up appointments for service and sales.

Follow-up on customer inquiries for sales, parts and service.

Requirements:

Previous customer service experience preferred but will train the right candidate

Must be 18 years of age or older

Must have accurate and fluent speaking and writing skills

High School Diploma required

Must pass drug test and criminal background check

Must be willing to work some nights and weekends

Inver Grove Ford is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.