IT Support Technician (On-Site)

Job Description

Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.

Shield HealthCare is looking for an IT Support Technician to be responsible for timely initial response to helpdesk requests, scanning operations, and first line of support for users to resolve general PC and computing related problems

This is an on-site position in Valencia, CA.

JOB RESPONSIBILITIES:

Responsible for timely initial response to new helpdesk requests

Dispatch of tickets through proper categorization and queuing of requests

Prepares and scans all documents into document management system and verifying quality of scans

Files original documents based upon procedures defined for that document type

Responsible for reporting database of installed software components per PC

Provides timely resolution of some of the most common quick issues (e.g. AS/400 printer resets, password resets, account creation / termination, etc.)

Responsible for scheduled audit items as assigned by IT management

Reviews system monitors and alerts administrative staff to anomalies

Some technical support on AS/400 terminal, printer and controller devices

Office supply procurement

QUALIFICATIONS:

Comp TIA certification

MS Modern Desktop Administrator

ITL or 2-4 years experience

Experience with PCs, Windows 7 / 10 / Embedded OS, WYSE Thin Clients and ThinOS, Microsoft Office, general networking and technical support experience. AS/400 experience also a plus

Should be familiar with, usage of various Windows applications to assign tickets or provide basic trouble resolution, remote connectivity issues, and thin clients.

2 – 3 years’ experience in a hands-on role performing first line of support for help desk PC related issues including, but not limited to, system installation, configuration, maintenance upgrade and replacement

Must be able to lift/carry up to 40 pounds

Practical problem solving and solid troubleshooting skills a must

Ability to handle multiple tasks in a fast-paced environment

Works well with other people in a team-oriented environment

Maintain a professional appearance and approach consistent with the company’s mission statement

SALARY & BENEFITS:

$22.00- $26/hour, depending on experience.

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.