Guest Services Representative - Front Desk

Job Description

Provide efficient, courteous, and professional assistance to all guests at the Front Desk to uphold the high service and hospitality standards of Courtyard by Marriott. Compensation:

$14 hourlyResponsibilities:

Essential Functions:

Provide the highest quality of service to the customer at all times

Promptly and effectively deal with guest complaints and requests

Check guests in and out efficiently and in a friendly manner

Post guest charges and compute guest bills using GuestView, collect payments and make changes for hotel guests following all cash handling procedures as required by Marriott

Handle guest mail and messages per established procedures

Be very knowledgeable about the Marriott Bonvoy Loyalty Program

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies

Take reservation requests efficiently

Answer the switchboard in accordance with standards of proper telephone etiquette

Block rooms and handle special requests

Monitor room availability

Handle safe deposit boxes used by guests per established procedures

Keep lobby and desk area clean and presentable

Have a thorough knowledge of emergency and security procedures

Be knowledgeable of local areas and attractions

Offer and properly handle requests for wake-up calls

Know how to clean guest rooms to standards

Clean lobby, meeting room, vending room, and back-office area as outlined in the Guest Service Representative Daily Cleaning Responsibilities

Complete training on Marriott Global Source

Perform shift start-up and end duties; make cash drops

Ensure all credit cards, cash, and change funds are balanced throughout each shift

Inform management of any guest or systems-related complaints or problems

Communicate with incoming staff and management by logging pertinent information in the pass-on log

Keep maintenance informed of all maintenance needs

Keep housekeeping informed of any changes to a guest's itinerary

Pass on guest lost and found inquiries to management or the Guest Room Supervisor

Assist in marketing efforts by completing Company Tracking

Must wear proper uniform at all times in accordance with the Standards of Appearance

Practice safety standards at all times

Be able to move luggage or packages weighing up to 40 lbs

Associates must adhere to all work rules, procedures, and policies established by the company, including, but not limited to those contained in the associate handbook

Perform other duties as assigned, of which the associate is capable

Fosse experience is a plus

24-hour Starbucks on the property, must be willing to train in making Starbucks drinks

Qualifications:

Open availability

Reliable Transportation

Communicate effectively verbally and written

Team player

Guest Satisfaction

Service Recovery

Responsible money handling

Outgoing Personality

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