Operations Manager

Job Description

Exempt/Non-Exempt: Exempt

Benefits: Medical, Dental, Vision, Vacation, holidays and 401k with employer matching program

Employment Type: Full Time

Description:

This position is responsible for compliance of all aspects of company policies within the day-to-day operation of the FBO Department including customer relations, line operations, accounting, health, safety, and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation and commercial activities such as fuel and hangar rental.

This individual will provide day-to-day support, leadership, and direction to facilitate safe, reliable service. Lead by example, exemplifying safety, integrity, professionalism, and excellent communication skills. Motivate team to achieve results while managing people fairly and with respect. Promote a positive team environment and be totally committed to the importance of serving both internal and external customers.

Duties:

Customer Service Solutionist; address all customer needs and concerns in a prompt attentive manner

Assist General Manager with Airport Authority relations

Assist General Manager with employee relations; recognition, reviews, counseling, disciplinary actions, terminations

Assist General Manager with new team member recruitment and new hire paperwork as needed

Active Member of location Safety Team to include site safety reviews, employee observations, facility inspections, and monthly safety meetings

Assist Site Trainer with training compliance; training new employees, continuous/recurrent training, managing logs and sign-off sheets, location audits

Review fuel projections daily and coordinate supply based on demand

Coordinate team member scheduling and approving bi-weekly payroll

Coordinate and manage general maintenance of facility and equipment

Monthly operations expense reports

Assist General Manager and Customer Service Department with invoicing customers, managing petty cash, expense flow, and supply/amenity ordering

Reporting; inventory, physical to book, pricing, etc.

Attend conference calls, continued leadership training and development

Perform other duties as assigned

Qualifications:

4-year college degree in Aviation or related study and/or equivalent professional experience

General knowledge of business management and accounting

Proficient with personal computers and Microsoft Office Suite

Minimum 2 years prior experience as a Line Service Technician or Line Service Trainer

Knowledge of NFPA documents and ATA 103 documents to include Monthly, Quarterly, and Annual Quality Control (QC) Checks

FAR 139 Line Service Supervisor Certification or ability to obtain certification

Avflight Tow Certified and/or ability to obtain Tow Certification and Forklift Certification if needed

Practical Training on all FBO Ground Service Equipment (GSE)

Must have prior experience with Quarterly OSHA and FBO Facility Audits

Must be familiar with Airline Fuel/Deice training

Familiar with accepting fuel and glycol bulk deliveries

Proven ability to work in a team

Excellent oral and written communication and interpersonal skills

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Strong Attention to detail and multi-tasking skills

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high-stress situations and be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands:

Strenuous lifting and pulling fuel hoses (75-80 lbs.)

Climbing and standing on stepladders while connecting fueling hoses overhead

Bending and stooping to manipulate hoses and connect aircraft tow bars

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet

Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time

Must have sufficient vision and ability to safely perform the essential functions of the position.

EEO/AA