Service Coordinator - Essential Center

Job Description

Since 1972, Interfaith Works (IW) has been meeting people where they are regardless of their challenges. We provide emergency shelter, supportive housing, essential needs, and employment programs to over 35,000 Montgomery County, MD, residents each year.

Our mission is to support our neighbors by providing vital services and a pathway to greater stability. Our clients and residents are served by 190 trained and professional staff members, as well as 7,000 volunteers. We also advocate for policies and programs that enhance the stability and opportunities of our neighbors.

POSITION SUMMARY

All Service Coordinators will be trained on all workstations within the Essential Needs building. The Service Coordinator will be expected to work throughout the building as assigned by the Program Director.

ESSENTIAL DUTIES & RESPONSIBILITIES

Check clients in and out of our software system for their shopping appointments.

Maintain accurate records of clients, volunteers and doners.

Collaboratively work with other staff members and volunteers.

Inform volunteers and doners on program procedures, agency policy and mission.

Treat all clients, volunteers, doners and staff with dignity, respect, and fairness.

Help the Volunteer Coordinator with overseeing the volunteers and their work.

Welcome, engage and assist all doners and volunteers.

Maintain a clean and safe environment at all times.

Unload pallets of food and bags/boxes of donations timely and safely.

Ability to assist in food and diaper distribution throughout the local community.

Ability to assist in local pick-ups.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES)

Ability to maintain a positive attitude.

Clean driving record.

Strong communications skills

Ability to operate office equipment such as a PC computer and a business phone.

Good phone etiquette

Handle multiple projects efficiently and with flexibility.

Ability to lift up-to 40lbs at a time.

Works independently and collaborates with a diverse team.

Bilingual in Spanish & English is helpful or the ability to communicate using basic translation tools.

EDUCATION AND EXPERIENCE

High School diploma or GED

2+ years of customer service experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

TO APPLY

Interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to .

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug free workplace and comply with ADA regulations, as applicable.