Office Manager - State Farm Agent Team Member

Job Description

ROLE DESCRIPTION:

There is flexibility in work schedule. Every Friday we close at 3pm.

As an Assistant Office Manager with Mindy Covington Agency, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Mindy Covington Agency is eager to bring aboard your collaborative presence.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.QUALIFICATIONS:

Excellent communication skills - written, verbal, and listening

Highly organized and detail-oriented

Experience in customer service required

Experience in managing customer service preferred

Experience in sales preferred

Proactive in problem-solving

Able to work in and manage a team environment

Experience in Windows computer applications

Able to coordinate and collaborate with others to achieve agency goals.

Able to succeed in a fast-paced environment

Able to obtain Property and Casualty License

Able to obtain Life and Health LicenseBENEFITS:

Paid time off (holidays and personal/sick days)

Salary plus commission/bonus

Health benefits

Growth potential/opportunities for advancement within my agency