Customer Service Representative

SUMMARY:

The Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES:

Responds to basic customer inquires regarding products, provides quotes, and handles order entry.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

Partners with Account Representatives to ensure customer satisfaction.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

May handle customer returns.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

Reliability, organization, and attention to detail required.

Strong communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.

Product knowledge is preferred.