Account Manager

Account Manager Job Description

The Account Manager plays a pivotal role in keeping our campaigns and projects (product strategy, web-development, email marketing, content creation, etc.) moving internally and managing the client’s expectations. You’ll establish yourself as a trusted partner to clients, and will use your expertise in the products & services offered at EMSC to guide them to the best solution for their business objectives. The AM engages cross-functionally with all team members as the communication hub to gather information and understand the overall ask in terms of campaign objectives and deliverables. This role proactively works to move the creative and delivery team members toward completion of projects while ensuring all strategy and execution is always aligned with client goals. Experience with data-driven campaigns and creating ideas that drive results is key.

Responsibilities:

Acts as the main point of contact with the client, developing and maintaining meaningful and productive client relationships to ensure that strategic recommendations and deliverables surpass client expectations

Develops a deep knowledge of clients’ core marketing objectives, programs, and channels to engage in the business beyond project work

Coordinates & manages all facets of campaigns and projects with internal teams from kickoff through delivery

Partners closely with cross functional teams to ensure performance marketing delivery, measurement, and optimization is successful

Leads, facilitates and participates in all client meetings and supports the Accounts Team Lead & Head of Accounts in managing client relationships to achieve team and agency goals

Serves as the client advocate when discussing internal project deliverables and projects

Owns client budgets and partners with business managers to ensure profitability and strong ROI

Provides strategic recommendations to grow book of accounts

Seeks opportunities to expand knowledge and grow in your role and at EMSC

Required Skills:

Strategic thinker with excellent problem solving skills

Detail and solution oriented

Exceptional interpersonal skills – communicating, listening, empathizing, expectation setting – that inspires trust with client relationships and team collaboration

Proven track record in client/account management and cultivating and growing client relationships

Outstanding project management skills

A sound understanding of SEO and PPC

Accountable team player that is growth-driven

Excels in a fast-paced and evolving environment

Qualifications:

Bachelor’s degree or equivalent industry experience

Marketing agency experience

1+ years account management and/or project management experience

Proficient in Google Analytics

Experience working with medical/dental/cosmetic practices preferred