Information Technology Support Technician

Company: Florida Department of Transportation

Position: Customer Service Support IT Technician

Openings: 3 intermediate openings for Boca Raton

Location: Onsite 5x a week

Duration: Year Long contract with continuous extensions

US Citizen or Green card holders only

Must Haves:

3-6 years of experience

Experience with troubleshooting software for computers/laptops and also Android and iPhone

Experience with: Windows, adobe, O365, Microsoft teams, fixing corrupted OSD & PSD files

Experience with active directory/password resets/creating objects (they will be supporting 650-700 customers/internal FDOT employees)

Certification in A+

General knowledge of printers to be able to replace toner & fix paper jams

Experience with ticketing systems - they use ServiceNow

Remediation experience with computers

Great communication/personality!

Enterprise level experience

On call rotation every 4th or 5th week hours of 5:30 AM-7PM

Some travel may be required (up to 50% to different site locations from Panhandle to St Pete)

They will be provided with reimbursement on travel expenses, milage reimbursement (.445 per mile), and per diem on meals

Day to Day:

This individual will be assigned tickets every day and will be assisting internal customers with IT support. This may range from resolving issues with computers/phones/printers to setting up MS teams meetings. They will be supporting around 650+ internal employees so customer service and strong communication are a must! 8 AM - 5 PM Monday-Friday on-site.