Community Outreach Coordinator for Dade / Broward

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.

We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.

If you share these beliefs and want to join us to make a difference, please take some time to read the post below.

The Community Outreach Coordinator (COC) serves as a marketing representative, grant liaison and referral coordinator between the company, community agencies, referring healthcare providers and other referring entities. The COC promotes the extensive, comprehensive services offered through the organization. The responsibilities of the Community Outreach Coordinator include increasing agency traffic and ultimately increasing enrollment through the coordination of outreach efforts to promote Banyan’s programs and by increasing the awareness of Banyan’s services in Miami-Dade and Broward Counties.

The ideal candidate has a passion for service, a dedication to community and must be committed to supporting Banyan’s mission. If you are eager to join a culture that is committed to top quality and accessible care, then Banyan Health Systems is the place where you can make a difference in your community. To be successful, you need to enjoy interacting and supporting vulnerable, underserved people of diverse ethnic, economic and educational backgrounds, as well as those with behavioral health disorders.

Below are some of the Essential Functions for our Outreach Coordinator position:

Ability to identify, cultivate and/or preserve potential partnerships with professional organizations

Execute specific outreach strategies to connect with community members, healthcare professionals and families seeking services

Serve as one of the agency’s marketing representatives for proactive outbound communication for programs and events

Develop multilingual content for program flyers, brochures and presentations for diverse groups

Ability to deliver educational presentations (both in person and virtually) to large groups

Meets marketing metrics established by the Director of Communications in alignment with the company’s strategic marketing plan

Aid patients in navigating the complex healthcare system, including understanding insurance and other healthcare benefits programs (Affordable Care Act, KidCare, Medicaid, etc.)

Conducts awareness campaigns including organizing events at various venues and providing group health education classes to support grant

Recommends strategies to improve the referral process

Ensures the completion of organizational benchmarks of engagement and productivity

Maintains informed on all changes to the operational processes of the health center and educates referral sources on the services provided at the health center

In coordination with administration, the outreach coordinator forges new relationships and corresponding logistical workflows with referral sources to enhance continuity of care

Serves as a liaison for potential patients by facilitating future appointments

Knowledge of geographical area and ethnic communities

Knowledge and understanding of customs, beliefs and needs of consumer group(s) served

Knowledge of community resources and referral agencies

Solid analytical and problem-solving skills, ability to analyze data and develop monthly reports for funder and agency

Develop a referral process with our community partners to facilitate link to resources

Maintain records and reports of outreach efforts, community contacts and partnership leads

Develops and maintains referral source of community partners using tools like Salesforce or other similar platforms

Prepares weekly, monthly and yearly reports and recaps to management and funder

Ability to attend and actively participate in staff meetings

Maintain a reliable record of punctuality and attendance, ready and available to work during regular business hours, and attend events after regular business hours to accommodate referral sources schedules and community events

Must be willing to work flexible hours, including some evenings, weekends and/or outdoor events

Ability to drive organizational vehicle to events when needed, set up event/exhibit displays

Performs other duties as assigned

** This position will work in both Dade and Broward Countries

Education and/or Experience

High School Diploma required. Associate degree preferred

Candidate will have a minimum of two years of supervisory experience with outreach, community-based settings and/or marketing teams underserved communities

Excellent organizational and time management skills

Excellent written, verbal, public speaking and interpersonal skills

Bilingual English/Spanish required

Marketing and/or project management experience preferred

Proficient computer skills (Microsoft Office Suite) including Excel and PowerPoint

Ability to use design tools for marketing materials such as Canva, Adobe Creative Suite, MailChimp or other platforms

Banyan Health Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.