Customer Service & Inside Sales Representative

Job Description

Based in Pittsburgh, PA, Kerotest Manufacturing Corp., a world class supplier of products for the energy markets, is looking for an Inside Sales Representative. For over 100 years, Kerotest has been a leading supplier of valves, systems, fittings, and accessories for the energy sector, with a particularly strong history in the natural gas distribution and transmission areas.

The Inside Sales Representative will provide inside sales and customer service support for the products we sell and act as the primary contact for customers, sales managers, and agents, on delivery data for standard products, pricing, product warranties, return goods, technical data or special requirements unique to special applications. This person will book, maintain and follow customer orders from beginning to end of sales cycle. They will obtain customer credit references, establish credit and handle collections on past due accounts.

Responsibilities and Duties

Handles all sales calls regarding products, services, pricing, delivery information, status of orders, product warranties and return goods.

Makes written, e-mail, fax and verbal quotations to customers.

Sets up new customer master files, which includes obtaining credit references and establishing credit.

Processes customer orders and credit memos.

Handles collections on past due accounts.

Assists outside sales representatives, distributors and agents to meet their customer requirements.

Assists in preparation of major quotations.

Qualifications and Skills

Required: High school graduate. Technical aptitude to be able to learn and explain products.

Previous experience dealing with freight, pricing schedules, and acknowledgements a must.

Skills: Ability to work congenially with all types of individuals. Strong written and oral communication skills. Attention to detail and self-motivated. Well organized and team player. Ability to handle multiple responsibilities. Computer literacy with mainframe and PC based systems, including spreadsheets and word processing software (preferably Excel and Word)

Work Environment: Majority of job involves sitting at computer terminal and interfacing via the telephone. Minimal walking and standing at copier and fax machine. Minimal lifting (up to 15 lbs), stooping, kneeling, carrying, reaching and bending required.

Benefits

Our Company offers a competitive benefit package including health, dental, and vision, paid vacations, sick time and personal time, holidays, disability insurance and 401(k) and ESOP retirement plans. Daytime hours.