Administrative Assistant - Porter, TX

Job Description

Job Summary

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

Essential Duties And Responsibilities

Stand and greet all patients as they arrive in a friendly, courteous, and professional manner

Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service

Routinely check and respond to work e-mail

Document in the computer system all necessary demographic, insurance, and financial information

Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts

Responsible for photocopying records and documents for billing purposes

Perform clerical duties, including mail delivery, faxing, copying, and scanning

Responsible for answering, screening, and directing incoming phone calls

Collect co-payments or other applicable financial payments

Performs exit interviews with all patients

Facilitate daily deposits and perform cash reconciliations

Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion

Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information

Document patient volumes for the previous day

Maintain and compile reports and informational packets for distribution

Perform any job related to the registration process

Perform other duties as assigned

Customer Service

Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.

Demonstrate effective interpersonal skills

Treat all patients, visitors, and staff members fairly and with respect

Utilize effective communication methods and skills

Explain all procedures, treatments, and care while remaining aware of language barriers

Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs

Supervisory Responsibilities: None

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience, Skills

At least a High School diploma

Basic Microsoft Office (Outlook, Excel, Word)

Language, Mathematical, and/or Reasoning Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situation

Physical Demands

Requires visual acuity to inspect and analyze work close to the eyes and ability to hear sound with or without correction; Ability to climb, stoop, kneel, reach, stand, walk pull, push lift, and able to exert up to 40 pounds of force occasionally and/or up to 10 pounds of force constantly to move objects

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature

The physical demands for this position include: adequate vision, hearing, and repetitive motion

Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms

Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

Bending legs downward and forward by bending leg and spine

Standing, particularly for sustained periods of time.

Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

Raising objects from a lower to a higher position or moving object horizontally from position to position

Work Environment

A fast-paced, high performance work environment. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Company Description

Neighbors Emergency Center has a Purpose that drives our vision inspired by our patients, culture, and community. We believe in providing extraordinary care that is dedicated to making lives better every day. Neighbors Emergency Center operates with an unfaltering vision to be The Best Neighbors Ever. This means providing unparalleled medical care driven by compassion, respect, and dedication. We are focused on our patients, the culture of our company, and the community.

We make lives better every day by providing extraordinary care through dedicated focus on our patients, the culture of our company, and the community with a vision to be The Best Neighbors Ever.

Neighbors Emergency Center has six locations throughout Houston.