L1 Technical Support (IT)

This is a remote position.

Ticket Management and Dispatch: Manage the intake, prioritization, and dispatch of support tickets through Autotask, ensuring adherence to SLAs and effective issue resolution.

L1 Technical Support: Handle basic IT support tasks including Microsoft 365 administration, Microsoft Teams, SharePoint, and OneDrive management, Windows user setup, basic software installation, and troubleshooting.

Documentation and Knowledge Management: Work with senior techs to maintain accurate IT documentation in ITGlue and create knowledge base articles to aid self-service.

Customer Communication: Actively communicate with clients, providing updates and translating technical details effectively.

Continuous Improvement: Identify trends in support issues and participate in training to enhance skills and knowledge.

Requirements

Bachelor’s degree in Computer Science, IT, or related field preferred.

At least 3+ years experience

Demonstrated experience in L1 technical support with proficiency in Microsoft 365, Teams, SharePoint, and Windows systems.

Strong troubleshooting abilities and experience with ticketing and documentation systems.

Excellent communication skills, both verbal and written.

Independent work style with strong prioritization skills.

Relevant IT certifications are a plus.

Benefits

Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.

Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.

We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.

Here are just some of our benefits:

Australian clients and Australian hours (giving you great experience and an early finish!)

Work from Home Allowance

HMO for you AND a dependent from Day 1

20 Days Annual Leave and 5 Days Sick Leave

Government Statutory Benefits

13th Month Pay

Computer Equipment

Opportunities for growth

And of course, a competitive salary