Greek Speaking Customer Service Advisor

This is a remote position.

PLEASE DO NOT APPLY IF YOU AREN'T FLUENT IN GREEK!

WORK FROM HOME!

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations

department in Greek & English languages

• Work on airline reservations systems & handle outbound voice calls, written correspondence & other

multimedia channels daily.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in Greek language: Verbal & Written skills essential (Advanced/Fluency level)

• We are targeting candidates located in South Africa

• Permanent residence permit/ South African ID holders preferred.

• VISA candidates will be considered for foreigners residing in South Africa.

• Excellent Computer literacy & technical skills

• No criminal record.

Employment terms and conditions

1. Salary: R240 000 CTC per annum / R20 000 CTC per month

2. Work from Home

• Client will provide laptop

• Candidate must have fibre / stable ADSL internet connectivity and cover internet costs

3. Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be

considered - minimum of 20 hours per week)

4. Working hours: Mon-Fri 08h00 – 19h00 including weekends (09h00-17h00). EU daylight savings will

apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client

requirements.

5. Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom.

6. Probation period: 4 months