IT Training Manager

IT Training Manager

Bristol

This is a dual branded role

Pay band 8: £42,001 - £44,151

Pay band 9: £51,846 - £56,662

Plus generous Civil Service defined benefit pension

Pay band 8 is a developmental role, staff will typically be recruited based on their likely aptitude to be able to develop the competencies. Pay band 9 staff will fully deliver the outcomes expected.

About us

The Office for Students (OfS) is the independent regulator of higher education in England – we regulate higher education on behalf of all students. Our mission is to ensure that every student, whatever their background, has a fulfilling experience of higher education that enriches their lives and careers.

We’re proud of our people, our culture, and the benefits we offer. At the OfS we want to create a welcoming and engaging working environment which is free from discrimination.

We’re looking for skilled, committed people who care about students and their experience of higher education. Join us and you’ll be part of an energetic, forward-looking organisation with high ambitions and big opportunities for our people.

About the role

To perform at their best in delivering the OfS’ objectives, staff need to be competent and confident in their use of the organisation’s IT systems. With full responsibility for owning and delivering the training of IT capabilities for the OfS, the IT Training Manager will develop and implement a strategy to facilitate and support colleagues across the organisation.

The role requires engagement with internal stakeholders to scope, plan and create outstanding learning interventions, and ensure our training is credible, accurate, appropriate, and meets the needs of the business. The role is also responsible for contributing to all IT projects in an advisory capacity and to scheduling and deploying the rollout of training for new applications.

The key person attributes required to fulfil this role include; excellent interpersonal skills with assertive and confident communication skills; emotional awareness; ability to read customers and team members and respond appropriately; creative; self-starting, keen to look for new ways to keep training fresh and accessible with a natural approach to learning; ability to explain technical concepts in a simple way; experience undertaking self-learning of new or updated application software / business processes.

Essential skills

Learning and development management and delivery

User focus

Continual service improvement

Communication

Planning

Stakeholder relationship

Qualifications

Formal training qualifications (in particular CIPD, TAP and MOS) or equivalent experience.

Enablers

The OfS currently uses a set of ‘enablers’ to evaluate candidate strengths. This is your opportunity to expand on what you have achieved in your career by describing what you’ve done and how you’ve done it. It is here you should use detailed examples to explain how you meet all the requirements of the job description. The enablers for this role are:

Knowledge and Learning

Interest in and ability to develop knowledge of higher education, the OfS’ role and the political environment in which we operate

Able to provide constructive challenge.

Learning and improving: this means being able to own your skills and those of people in your team, keeping individuals upskilled with best practice.

Flexibility: this means being able to change your approach and having a willingness to change. You should be suggesting continuous improvements

Knowledge and understanding of best practice in IT training

Ability to research, acquire and use knowledge and information from a range of sources, and make recommendations for action

Exploit technology and spot opportunities

A creative, flexible and positive approach to problem solving. Questions established ideas and generates solutions to problems

Planning

Strong organisational skills. Able to resolve competing demands and cope with changing priorities in a flexible and proactive way

Plan, organise and manage their time and activities to deliver a high quality, secure, reliable and efficient service, applying programme, project and risk management approaches to support service delivery.

Able to work as part of a multi-disciplinary team to co-develop a product or business change.

Able to coordinate build activities across systems

Excellent project management skills. Able to forward plan, use foresight, anticipate forthcoming situations, planning time and resources accordingly

Communications

Ability to represent OfS to external stakeholders

Able to engage and collaborate with people across teams and professions and communicate the importance of quality to departments and other stakeholders.

At all levels, effectiveness in this area is about showing our pride and passion for public service, communicating purpose and direction with clarity, integrity and enthusiasm.

Clear, concise and fluent communicator, able to argue logically and persuasively, and able to develop ideas

Confident and approachable, able to communicate with people at all levels, internally and externally

Able to write clear and accurate correspondence, appropriately tailored to the audience

Able to listen, give, receive and apply feedback regarding quality, performance and value for money

Ability to use social media

Relationships

Able to achieve appropriate results through effective use of collaboration, negotiation and/or influencing skills

Able to provide feedback in a positive and empathetic manner. Able to contribute to diverse teams, treating everyone fairly and equally.

Understand the benefits of working with others.

Able to build trust with people across roles encouraging learning through lessons learned.

A confident, proactive and flexible approach to developing, maintaining and managing positive relationships with internal and external stakeholders

Working for us

The OfS regulates the higher education sector on behalf of all students. We value diversity and the wealth of perspectives, experience and ideas that it brings to our work, and we strive to embed equality of opportunity in everything we do.

We recruit based on fair and open competition and welcome applications from candidates regardless of age, disability, race and ethnicity, gender reassignment, marriage and civil partnership, pregnancy and maternity, religion or belief, sex, sexual orientation and socio-economic background.

Flexibility is important to the OfS, as we recognise that it can enable people to work more effectively. A set of organisation-wide principles shape our approach to flexible and hybrid working, which our teams then use as guidance on how they deliver their business goals. This would usually mean working from the office for two or three days in a typical week.

To attract the widest possible field of qualified applicants, flexible working, for example job share and part time working, apply to this role.

Closing date for applications: 19 May 2024

Interviews: From 27 May 2024

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