End User Computing Service Owner

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Core Duties:

Developing and implementing end user computing strategies and policies.

Managing the deployment, maintenance, and support of end user devices and software.

Leading a team of technical support staff to provide excellent customer service to end users.

Hands on experience for providing technical assistance and support to end users for computer systems, hardware, and software.

Evaluating and recommending new technologies and tools to improve end user productivity and efficiency.

Ensuring compliance with security and data protection policies related to end user computing.

Collaborating with other IT teams and business units to align end user computing services with organizational goals.

Assist manager in managing vendor relationships and contracts related to end user computing solutions.

Providing leadership and guidance on best practices for end user support and troubleshooting.

Excellent communication and customer service skills are essential for this role, the candidate will be interacting directly with end users to provide technical support and guidance.

Strong problem-solving abilities and the ability to work independently and as part of a team are also important for success in this position.

Additionally, they may be involved in troubleshooting network connectivity issues and supporting mobile devices.

Qualifications:

College diploma or university degree in the field of computer science or related fields or equivalent knowledge and/or 4 - 6 years’ work experience.

Advanced knowledge and experience with Microsoft Windows OS, Microsoft Office applications, Intune, iOS, Android, MFA, AD,

MAC OS experience

Experience using ServiceNow as ticketing system.

Experience in working in an ITIL structured environment and understanding of general ITIL best practices.

Solid understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.)

Strong customer service orientation

Strong interpersonal, written, and oral communication skills.

Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

Ability to present ideas in a user-friendly language.

Highly self-motivated and self-directed.

Proven analytical and problem-solving abilities.

Experience working in a team-oriented, collaborative environment.

Lifting and transporting of objects, such as computers and peripherals

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