Retail Manager, Kate Spade Singapore

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

Primary Purpose:

To drive sales and profitability for all specialty and outlet stores in Singapore, through focused efforts on elevating talent and customer experiences.

Responsibilities:

Brand

Ensure Brand is consistently represented to Kate Spade standards across departments

Provide insight and be able to influence assortments, pricing strategies, and visual merchandising standards tailored specifically to the market

Strong pulse on macro-market trends (mall, customer, competitor), share best practices across departments

Retail

Sales & Productivity

Responsible for delivering on Annual Sales Plans and 4-wall Profitability goals

Optimize key Productivity metrics while effectively managing expense lines

Work with Store Leaders to strategize and achieve sales targets

Customer Experience & Clienteling

Elevate customer experience both in-store and out-of-store

Champion omni-clienteling in collaboration with cross-functional departments, including but not limited to customer outreach, in-store and live-streaming events, VIP gifting and hosting, etc.

Grow VIP database through strategic retention programs and cultivation of client relationships

Drive in-house ambassadorship program to build local community and social presence

Team & Talent Development

Coach Store Leaders with focus on business acumen and people management skills, fostering a sense of ownership and improving overall productivity of store/teams.

Drive harmonization and consistency of management, operational practices, and customer experience in all stores within Singapore

Partner with L&D to implement Kate Spade training programs (e.g. Sales Training, Product Knowledge, etc.); hold regular staff meetings and initiate on-the-job training; supervise and train Management Team to develop their managerial skills.

Merchandise, VM, Marketing

Ensure store presentation are in-line with Kate Spade global standards, while optimizing commercial appeal to maximize product and sales performance.

Partner with VM and store management to elevate visual presentations and drive selling floor productivity via Money Mapping

Partner with Product and store management to stay current on product range, pro-actively provide product improvement ideas and feedback

Partner with Marketing and store management on customer outreach/engagement and CRM strategies to drive customer recruitment, retention and spend.

Operations

Comply with all local lease and statutory obligations as well as with local codes

Identify methods for lowering expenses and increasing overall store profitability

Attain store shrinkage goals

Ensure Time & Attendance system is reviewed/approved on time in each payroll cycle

Ensure execution of performance management for Singapore, including reviews, goals, and disciplinary action process

Requirements:

Bachelor’s Degree and minimum of 10 years prior experience in fashion retail, including 4 years as a multi-store manager; or previous management experience as a multi-store manager preferred

Previous management/exposure in Outlet business is preferred

Ability to work with and motivate multiple levels within the Kate Spade organization

Must demonstrate the ability to effectively communicate important issues related to Market to Kate Spade Sr. Management, and partner on solutions

Pro-active problem solver – ability to assess an issue and develop action steps for resolution

Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Kate Spade as a whole

Our Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at