Bilingual Instructional Designer - Customer Education

AlayaCare is revolutionizing the way home and community health care is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 500+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.

About the role:

Reporting to the Learning Operations Lead, this role is part of the Customer Success department and supports the content development of our LMS program for our customers’ user base. You will own our application learning content in French Canadian on our LMS platform.

Location, travel, and in-office requirements:

AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at (minimum of 2 days per week) at our Toronto (downtown) or Montreal (plateau) office location.

Some travel will be required for conferences, customer onsite meetings, and events within North America (up to 10% of the time).

What you'll be responsible for:

Responsible for the video creation and final files of our French Canadian LMS training videos and other adult learning assets such as quizzes, learning recaps and learning activities

Collaborating with Product teams to understand feature epics and use cases, and identify upcoming feature releases which require content updates

Collaborating with the Adoption team on project deliverable timelines, new assets ideation and sharing video production skillset

Responsible for the planning and management of your adult learning content roadmap

Supporting the Adoption team on English content where needed

Supporting the Adoption team on French translations

Collaborating with Consultants, Implementation Specialists and Account Managers in the Quebec market to understand customer needs and challenges

Self-managing backlog of update requests and content edits; and Recording, editing, and packaging video content

Developing audio scripts and visual outlines for content videos from an adult education lens

Understanding AlayaCare best practice workflows, and collaborating with Customer Support Team Leads to update guidelines as needed

Managing timelines and relationships with internal stakeholders

Working with our French Canadian linguist, product team and Quebec Business Development teams to standardize our French Canadian platform terminology

Conduct customer feedback and interviews on their experience with our French Canadian learning content on an ad hoc basis

Perform other job-related duties as assigned

What you bring to the team:

Post-secondary education in a relevant discipline (education, business administration, video editing and information technology etc.) or a suitable combination of education and experience

1 + years of experience in video script building and video editing is required

2 years’ experience in a technology or SaaS environment in a customer facing role

Required to speak and write in French Canadian

Experience in video script building and video editing is a must

Experience with Camtasia is an asset

Experience in AI voiceover tools such as Wellsaid Labs Inc. Is nice to have

Working knowledge content creation, or experience in education/training

Familiarity with learning industry standards (e.g., SCORM, xAPI, etc.) would be an asset

Strong interpersonal, communication, and organizational skills, with an ability to balance priorities of multiple stakeholders

Experience-based mindset with a track record of customer focus, openness, trust, and delivering on promises

Proactive self-starter who enjoys thinking outside the box to solve complex problems

Strong project management skills with the ability to balance multiple priorities and meet deadlines

What Makes AlayaCare a Great Place to Work:

Our products have a positive impact on the lives of countless care workers and care recipients

Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte's Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation

Flexible hybrid working model with beautiful and creative office spaces to enjoy within prime locations

Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities

Equity in a well-funded, high-growth company

Comprehensive group benefits program, including telemedicine

Employee expense program for health, wellness, lifestyle, productivity expenses and more!

Parental leave top-up plan

Flexible vacation policy

Wellness Friday program offering employees extra time off to unwind

Paid Volunteer Time off program

Career growth and development opportunities

Learning and development opportunities including access to various trainings through our Learning Management System and our education and development program

An entrepreneurial culture of transparency, collaboration, and innovation

Access to our employee perk program for discounts at various participating vendors

If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.

If you want to explore AlayaCare further, please visit our website

Better outcomes, better belonging

Our team members are unique—like our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.

Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare's policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.

If you require accommodation as part of the recruitment and selection process, please reach out to . Please note, we do not accept unsolicited headhunter or agency resumes.

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