Customer Service Call Center Representative

Job Description

Savings Bank of Walpole affiliated

We have an exciting opportunity for a Customer Service Call Center Representative (CRC Specialist) to join our team in Keene, NH. This position offers a flexible schedule during our normal hours of operation. Hybrid working capabilities available! The successful applicant have strong attention to detail, be able to multi-task in a fast-paced environment and enjoy building relationships. In this role, you will work closely with our internal and external customers providing best-in-class customer service. Must enjoy speaking on the phone and utilizing online chat to effectively communicate and problem solve.

New Hampshire Mutual Bancorp offers a competitive salary along with a comprehensive benefit package including medical, dental, vision, 401K (with Company match), pension plan, paid time off, professional development and the opportunity to work with a great team!

Salary based on level of experience

Customer Service Call Center Representative (CRC Specialist): $18.25 - $23.00

PRIMARY RESPONSIBILITIES

Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat

Responsible for identifying customer needs, clarifying information, answering questions and processing requests

Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

DESIRED JOB EXPERIENCE

1 to 3 years related banking and customer service support experience preferred

Exceptional communication skills

Ability to communicate professionally using various communication channels including telephone, email and online chat and a firm understanding of spelling, grammar and email etiquette

Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly

Must be service focused and demonstrate the ability to maintain ongoing customer relationships

Ability to maintain composure in challenging interpersonal situations

Ability to learn quickly and apply an analytical thought process for problem solving

Requires strong personal computer skills, including working knowledge of Microsoft Office products

We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

New Hampshire Mutual Bancorp and its affiliates are an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disability.