Triage RN

Job Description

Job summary

The Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely matter.

Summary of essential job functions

Assesses patient calls for urgency and prioritizes appropriately

Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation)

Recognizes life-threatening situations and responds accordingly based on department protocols

Advises patients regarding problems/symptoms professionally and compassionately at all times

Utilizes the department Triage Protocols when advising patients

Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration

Able to remain calm during stressful times

Able to respond proficiently to patients’ needs with an emphasis on productivity

Works collaboratively with physicians, mid-levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care

Refills patient medications according to office policy

Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently

Maintains a high level of confidentiality

Documents patient care accurately, in the proper location in the EMR, and in a timely fashion

Answers live calls as a priority and follows up on patient phone calls within the hour

Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow

Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity

Adheres to policies and procedures as set forth in the Employee Manual

Flexible in meeting the needs of the department

Maintains a safe work environment

Performs clerical duties such as faxing, photocopying, and filing

All other duties as assigned

Minimum requirements

Current RN licensure in the State of Wisconsin

Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers

Computer and accurate keyboarding skills required

Desired Qualifications

Previous Gastroenterology experience a plus

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