Concierge

Job Description

JOB SCOPE:

Responsible for providing guests with services and reservations as well as fulfilling requests in a prompt, courteous and professional manner.

JOB FUNCTIONS:

Reservations

Makes and confirms travel arrangements for guests including car service, airline confirmations, taxis, buses etc.

Arranges for babysitters for guests

Makes arrangements for rental cars as well as delivery to Parker Palm Springs

Keeps informed on local restaurants in order to make recommendations as well as reservations

Makes arrangements for outside activities such as golf, horseback riding, hiking etc.

Makes arrangements for floral orders

Services

Provides copying and fax services

Provides maps and directions as needed

Calls all guests in order to assist them with plans before arrival

Lends support to receptionists and porters

Acts as liaison between guest and in-house services

QUALIFICATIONS:

Essential:

Keen knowledge of the Coachella Valley and surrounding area in such areas of events, dining, sport activities, shopping and transportation.

Outgoing personality

Previous experience in a similar role, preferably in a luxury hotel or resort.

Excellent organizational and multitasking abilities.

Extensive knowledge of the local area and attractions.

Discretion and the ability to handle sensitive information with confidentiality.

Proficiency in relevant technology, including reservation systems and communication tools.

Desirable:

Multi-Lingual

Pay rate for this position is $21 an hour.