District Manager

Job Description

Description:

Purpose:

The District Manager is responsible for supervising assigned General Managers and company restaurants. They work with the restaurant management teams to improve restaurant operations, sales, profits, and people development to attain guest satisfaction. The District Manager ensures that all activities are consistent with and supportive of the company values and policies and makes an effort to build a respectful and positive culture within their area and stores.

Essential Duties and Responsibilities:

Oversee & Develop General Managers within assigned region

Drive area sales performance and profit by providing support and operational expertise.

Ensure restaurants are 100% staffed at all levels with quality, friendly teams who are scheduled effectively.

Enforce and follow all labor laws and company policies (federal, state and local).

Ensure the profitability of restaurants by reviewing all weekly and period end paperwork, making sure all controls are in place and all reported numbers are accurate. Provide course correction for items outside the stated goals.

Lead by example and demonstrate enthusiasm, a positive mental attitude, and commitment to company objectives. Motivate your teams to perform at the highest level of their ability.

Increase sales by teaching, training, and coaching teams to provide outstanding service.

Regularly connect with management teams to identify and develop future leaders and their management skills. This consistent and informal review process helps continue company growth and strengthens the area bench through internal promotions.

Ensure a bench of high performing players through the effective execution of all training and development programs.

Participate in self-development processes for company leadership.

Schedule and conduct development area classes, keep the conversation going through coaching and mentorship.

Observe the teams during peak periods to make sure all restaurants are operating at a high level, providing immediate coaching and direction to address any gaps in service or bottlenecks.

Ensure the proper rollout of new LTO/marketing initiatives to include ensuring the completion of team/mgmt LTO training and the completion of all unit program verifications/check-ins during the required timeframe.

Set an example by maintaining an excellent working knowledge/high level of proficiency in the performance of all phases of restaurant operations. Supervise in accordance with established performance and operating standards.

Maintain and improve financial controls by providing support and guidance to the General Managers.

Conduct Daily Business Reviews on every restaurant - call or visit the Manager on Duty in restaurants that have exceptions to teach and coach

Conduct Weekly/Quarterly audits as directed. Audit inventory at every restaurant minimum once per quarter. Ensure proper inventory levels are on-hand.

Communicate effectively and quickly by phone and email to leadership with responses on all aspects of business.

Communicate and enforce Company policies, procedures, and new initiatives according to company standards. Abide by and enforce all compliance standards, federal, state, and local laws. Follow up on all outstanding issues within a reasonable time frame, communicating any barriers for resolution or issues.

Hold team accountable for maintaining standards and communicate clear expectations of work performance. Utilize coaching, written warnings, and performance improvement plans as needed. Oversee and process all formal reviews according to the performance review schedule.

Work in conjunction with Mosaic Corporate Team to resolve needs, issues, and milestones in decision making processes.

Immediately report and respond to critical issues from outside inspecting sources as needed including but not limited to: Corporate Office, Health Department, Ecosure, OSHA, Fire Marshall, Police, etc. to resolve any issues.

Ensure customer complaints are contacted and the issues resolved within 48 hours of receiving.

Other related duties as assigned

Requirements:

Education and/or Work Experience Requirements:

Technology Skills including but not limited to: POS back office, MS Word, Excel, Scanning

Must be ServSafe certified

High school diploma or equivalent and demonstrated 1+ years “above store” restaurant management in operations -or- 2+ years’ experience as CTM and 2+ years’ experience in restaurant operations as General Manager

Excellent verbal and written communication skills

Sound decision making and problem solving

Desire for personal and professional growth

Demonstrated restaurant operations experience and ability to lead and develop a high performing restaurant team

Ability to interview, hire, and train employees

Demonstrated ability to effectively drive sales, profits, and initiatives to increase brand loyalty

Proven success of building and cultivating strong positive working relationships

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with company policies and procedures, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular and punctual attendance and flexible availability to support a restaurant on short notice. The Area Director must be available during operating hours which includes nights, weekends, and holidays.

Must hold current driver’s license and insurance that covers the employee while driving for work. Must be able to physically drive own vehicle to multiple locations in area on a consistent basis

Must be able to lift and carry up to 25 lbs

Must be able to maintain balance to stand and walk for extended periods of time, up to 8 hours a day in environment with hazards including slippery (wet or icy) floors, sharp equipment, and waist level kitchen hazards including fryers and stove tops

Ability to execute frequent repetitive physical motions such as walking, bending, reaching above head, reaching at waist level, reaching below waist, button pushing, for up to 8 hours a day

Regularly required to stand, walk, talk and hear. Frequently required to use hand to finger motions, handle or feel objects, reach with arms and hands Frequently required to sit for periods of time working with a computer screen/monitor.

Equal Employment Opportunity

Mosaic Gold Crown Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. To request reasonable accommodation, contact: Human Resources P: ext.104 E: