Restaurant Floor Manager/Supervisor

Job Description

Restaurant Floor Manager/Supervisor

Introduction

Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated and experienced Restaurant Supervisor/Floor Manager who is responsible for playing a crucial role in ensuring the smooth operations of a fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests. This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of fine dining etiquette and standards. The Supervisor/Floor Manager oversees the front-of-house operations, manages the service team, and collaborates closely with the kitchen staff to deliver impeccable service.

Core Job Responsibilities & Duties

Guest Service: Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded. Greet guests, assist with seating arrangements, and handle any special requests or concerns to ensure a personalized dining experience

Staff Management: Supervise and lead the front-of-house team, including servers, hosts/hostesses, and bartenders. Assign work schedules, delegate tasks, and provide guidance and training to maintain a high level of service and professionalism

Service Standards: Uphold the highest standards of fine dining service, ensuring all staff members are knowledgeable about menu offerings, wine pairings, and proper service techniques. Monitor service quality, address any issues, and implement continuous improvement initiatives

Floor Operations: Oversee the dining room operations, including table arrangements, reservation management, and seating assignments. Ensure efficient table turnover and manage the flow of service to provide an exceptional fining experience for all guests

Team Coordination: Foster effective communication and collaboration between the front-of-house and kitchen staff. Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverages to guests

Guest Relations: Build and maintain strong relationships with regular patrons and VIP guests. Anticipate their preferences, provide personalized recommendations, and ensure their satisfaction to foster loyalty and repeat business

Problem Resolution: Handle guest complaints or issues promptly and professionally, employing strong problem-solving skills and a diplomatic approach. Resolve conflicts and find appropriate solutions to ensure guest satisfaction and uphold the restaurant’s reputation

Training and Development: Conduct regular training sessions for the service team to enhance their product knowledge, service skills, and overall professionalism. Provide ongoing coaching and feedback to ensure continuous improvements and career development

Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations throughout the restaurant. Monitor staff adherence to food handling protocols, cleanliness standards, and alcohol service guidelines

Administrative Tasks: Assist with administrative duties, such as staff scheduling, inventory management, and financial reporting. Maintain accurate records of reservations, guest feedback, and incidents that occur during service

Qualification Standards & Company Requirements

High school diploma or equivalent; additional education or certification in hospitality or restaurant management is a plus

Previous experience in a fine dining restaurant or upscale hospitality environment, with a minimum of 2-3 years in a supervisory or management role

Deep knowledge of fine fining etiquette, wine service, and menu offerings

Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team

Strong customer service focus, with a genuine passion for providing memorable dining experiences

Excellent communication skills and organization abilities, with attention to detail

Ability to work effectively in a fast-paced, high-pressure environment

Proficiency in computer systems and software used for reservations and point-of-sale systems

Knowledge of health, safety, and sanitation regulations pertaining to the restaurant industry

Flexibility to work evenings, weekends, and holidays are required

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

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