Technical Support Advisor

Duties:

Technical support to branches, Dealers and clients.

May be required to travel from time to time within the borders of RSA and cross border at short notice.

Develop and maintain good relations with branches, dealership and clients.

Attending technical meetings.

Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.

Ensure compliance with internal and external audits.

Maintain and monitor maintenance operating processes and procedures within the dealer network.

Conduct internal audits and provide assistance and solutions areas lacking.

Liaise with the National Technical manager and National Aftersales Manager regarding all relevant technical issues.

Visit customers where required / necessary.

Developing and implementing action plans to technical issues.

You may be required to perform other duties that may be required by Management.

Ensure that all tasks performed comply with minimum standards required.

Assist with Technical / Driver training.

Constructively support your manager, ensuring that the internal department relationships are properly maintained.

Personally manage work efficiently.

High quality of work ethic at all times.

Effective internal and external relationship building via good communication.

Participate in all relevant training programmes.

Improving and developing the knowledge and skills of others

Ensure that all Health and Safety rules are adhered to all times.

Proper adherence to company policies, procedures and company assets.

Good housekeeping and filing.

Be appropriately dressed at all times and to wear PPE when necessary.Requirements:

Qualified Diesel Trade Certificate.

Code C (14) License.

Min 5 years experience in a similar role in the commercial Industry.

Recon experience preferable.

Experience with Electrical (CAN Bus systems).

Master Tech & Engineering Qualification will be advantageous.Personal Attributes:

Team Player.

Report & Presentation skills.

Confident and proactive approach Anticipates

issues and requirements.