Customer Service Specialist

Job Description

Salary:

Cabinets.com is a fast-growing internet retailer specializing in high quality, semi-custom, discount kitchen cabinets. We offer competitive compensation, a convenient Brandon/Tampa location, a casual, collaborative environment where team members can make a positive impact and grow within our organization.

We are currently adding one Specialist to our Customer Service team. All Customer Service Specialists must have well-developed verbal and written communication skills; thorough knowledge of the service or product and ability to describe its functions, features and details to customers over the phone and through email/chat. Customer service specialists must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. This is not a call-center environment.

Duties and responsibilities

· Answer and direct phone calls, emails, and online chat related questions.

· Work closely with other team members to ensure all customer needs are being met in a timely and professional manner

· General office and administrative tasks

· Assist customers with technical problems when using our products or services

· Assist customers will all shipping related questions

· May assist with the Customer Claims process for damaged/missing product

· Follow up with customers to ensure their issues are resolved

· Escalate tickets to management as needed.

· Gather customer feedback and share with Product, Sales and Marketing teams

· Qualifications

Associate Degree or 2 years’ college preferred

Minimum 3+ years’ experience in a customer-facing, customer service position

MUST be detail-oriented and able to multi-task

Must have excellent interpersonal and communication skills with a positive attitude

Comfortable in a fast-paced environment and able to handle multiple tasks simultaneously; work under tight deadlines

Comfortable with Microsoft Office, Salesforce and be tech savvy, highly computer literate.

This position will be office-based in our Tampa/Brandon office for a minimum of the first 90-days of employment. Most of our teams are currently working a hybrid schedule which requires 2 days a week/every week in the office and the remaining 3 days at home. All hybrid employees are required to maintain a designated work space in their home; free from interruptions and distractions and provide their own internet service. Hybrid may be available after all training is satisfactorily completed. This decision will be made by management at the appropriate time. Work hours for this position will be Monday through Thursday 9:00 am-6:00 pm and Friday 8:00 AM-5:00 pm est. Full time employees enjoy a regular Monday-Friday schedule along with a complete benefits package including paid time off, holiday pay, 401(k), medical/dental/vision and life insurance opportunities

Cabinets.com is an equal opportunity employer; we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristics.

Job Type: Full-time

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k)

Shift:

8 hour shift

Day shift

Weekly day range:

Monday to Friday